Contact Centre Scheduler

Customer Service / Contact Centre Receptionist / Scheduler

Office Based in Stourport-on-Seven

• Do you have Receptionist, Customer Service, Call Centre, Scheduler experience?
• Are you customer focused, have basic computer skills & a great phone manner?

A European Manufacturer of commercial forecourt equipment are seeking a Customer Service Call Handler to join their office-based team in Stourport-on-Seven near Kidderminster.

The Role:

Based in their offices, you will be the first point of contact for commercial customers via phone. You will;

• Manage telephone calls from clients
• Log product issues, breakdowns & personal details on to the in-house database system
• Progress the issue, planning an engineer visit to site
• Support with ordering any parts
• Oversee the call to conclusion

The Ideal Candidate:

A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc).

You may have experience as either a: Customer Service, Call Centre, Contact Centre, Receptionist, Call Handler, Scheduler, Helpdesk, etc capacity.

Hours & Remuneration:

Based within the company's Stourport-on-Seven offices, the hours are;

Monday to Thursday 8.30am-5.30pm with Fridays finishing at 3pm

+ 1 in 3 weekends working hybrid from home (paid at overtime)

• £28,475 starting packge (Basic £24,200 + £4275 for weekend working)
• Salary rising after probation
• Company Bonus scheme
• 25 days holiday + bank Holidays
• Pension scheme and associated benefits.

If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!